One of the quickest ways to resolve your questions is by using Live Chat. Simply click the blue Live Chat icon at the bottom right of your screen or initiate a chat in the GTE Mobile App. It's simple and easy!
Please do not include any personal identifying information in your chat such as account number or social security number. For the most secure communication methods, please login to your online banking, call our Member Care Team, or visit one of our Community Financial Centers.
In-person and phone appointments are available with Community Financial Center representatives. Use the button below to schedule an appointment.
In order to best serve you, please log in to Online Banking and click ‘Send Us Feedback’ under ‘Everything Else’ in the main navigation to send and receive messages. Please provide us with a detailed description of your need and a GTE Financial Member Advocate will be in touch within 2 business days.
Lost or Stolen Debit/Credit Card
Hillsborough County 813.871.2690
Toll-free 1.888.871.2690
Monday - Sunday from 7:00am to 8:00pm
Need additional assistance?
GTE Gift Card: 1.800.827.6227
GTE Youth Reloadable Card: 1.800.827.6557
Please note if you have received an automated phone call: GTE does use the following number when dialing automated phone calls: (813) 414-6418
Payments & Deposits
GTE Financial
Member Care
PO Box 75028
Chicago, IL 60675-5028
General Mail
GTE Financial
Department Name
PO Box 172599
Tampa, FL 33672-0599
Credit Card Payments
GTE Financial Credit Card
PO Box 74935
Chicago, IL 60675 - 4935
Talent Administration (Human Resources)
GTE Financial
Talent Administration Department
PO Box 172596
Tampa, FL 33672-0596
Insurance Notifications
Mortgage Payments - First Mortgages and Fixed Installment Second Mortgages*
GTE Financial
PO BOX 75028
Chicago, IL 60675-5028
Community Partner Membership (Select Employee Groups)
GTE Financial
Community Partner Development
PO Box 172599
Tampa, FL 33672-0599
GTE Investment Group
GTE Financial
711 E. Henderson Ave.
Tampa, FL 33602-9937
Supervisory Committee
PO Box 75634
Tampa FL 33675
*Mailed check payments equal to the amount of your loan payment will be applied as a regular payment. If you are making anything other than a regular payment, please contact Member Care for assistance and instructions.
If you are a GTE Financial member that would like to provide feedback, please contact ExecutiveTeam@gtefinancial.org. This email address should not be used for banking support, financial service needs or transactions that would require further action or a reply. As such, please do not include sensitive personal information such as bank account numbers, social security number or member number, as this is not a secure email address. This mailbox is used for general member feedback purposes when a response is not necessarily required. Thank you for your insights and your membership!
For press and media inquiries, please email our Public Relations Agency pr@bkncreative.com.
For advertising and sponsorship opportunities, please email press@gtefinancial.org.
For general inquiries that do not involve sensitive account information, please feel free to use the below form. We appreciate your patience in responding to your inquiry. Do not include any sensitive personal information such as bank account numbers, social security number or member number in this form, as it is not secured.